Shipping & Returns

Returns & Refunds

How long you have

You have 5 days from the date of delivery (or from the date of purchase, if you bought it in person) to request a return. Requests made after that are not accepted.

What we accept

• The cap must be brand new: unused, unworn, and in the same condition you received it, with its tags and stickers still attached.
• Items that show any sign of use or wear (including sweat, makeup, odor, or marks) will not be accepted, even within the 5 days.

Proof of purchase

A receipt or your order confirmation email is required for every return. Please keep the email we send you when you place your order.

Your options

If your return is approved, you can choose one of these:

• Full refund to the original payment method
• Store credit
• Direct item exchange for another item (subject to stock)

Return shipping

You pay for return shipping, unless the item arrived damaged or defective. In that case, we cover it. If your item arrived damaged or defective, message us right away with clear photos of the problem so we can check it.

What can't be returned

• Final sale goods
• Perishable items
• Personal care or hygiene products
• Any cap that has been used or worn

How to start a return

1. Message us within the 5-day window and tell us your order number and what you'd like to do (refund, store credit, or exchange).
2. Send your receipt or order confirmation email as proof of purchase.
3. We'll check the request and tell you how to send the item back.
4. Once we receive the cap and confirm it is still brand new, we'll process your refund, store credit, or exchange.

Message us on Facebook (dripformmnl), Instagram (@dripform.mnl) or TikTok (@dripform.mnl).

Shipping

Metro Manila

For addresses in Metro Manila, choose a shipping option at checkout:

• J&T Express
• LBC, LBC - COP or LBC - COD
• Lalamove: there is no shipping fee from us. You pay the Lalamove rider directly.

The shipping fee for each option, if any, is shown at checkout before you place your order. If an option shows "To be confirmed", we'll message you the shipping fee after you order.

Outside Metro Manila

There are no preset shipping options. We'll message you the shipping cost for your area after you place your order.

Your delivery address

Please double-check your address, barangay, city, postal code and phone number before ordering. We ship to the address you enter at checkout, and we can't be responsible for delays or lost parcels caused by an incorrect address or an unreachable phone number.

Tracking

When your order ships, we'll email you, and where the courier gives one, we'll include the tracking number. You can also see your order status in My Orders if you ordered with an account, from the link in your order email, or by using Track My Order.

Damaged or wrong item

If your parcel arrives damaged or you received the wrong item, please message us right away with clear photos. See the return shipping rules above.

Payment & Order Holds

After you place an order, we show you how to pay. Send your payment and upload your proof of payment on your order page. We confirm payments manually, so please allow us some time to verify it.

You can send your payment proof, or cancel an unpaid order yourself, from your order page (the link in your order email). Lost the link? Use Track My Order with your order number and email. Once you've sent payment proof, or after an order is paid, please message us if you need to change or cancel it.

While your order is waiting for payment, your items are reserved for a few hours so no one else can take them. If we haven't received your payment by then, the items may go to another customer. Your order email tells you exactly how long your items are held.

Questions?

Message us on Facebook (dripformmnl), Instagram (@dripform.mnl) or TikTok (@dripform.mnl).

See also our Terms & Conditions and Privacy Policy.